Introduction
Telgani Advanced Communications and Information Technology Company ('Telgani') believes that protecting your personal data is important. This privacy policy aims to inform you, as a user of the Telgani website/application, about how we collect, use, process, and disclose your personal information, as well as the confidentiality and privacy measures in place on the Telgani platform. Therefore, Telgani has established this privacy policy to demonstrate its commitment to protecting user data on its platform.
Please read this privacy policy carefully. By accessing or using the Telgani website/application, all your information is subject to this policy.
What Does This Privacy Policy Cover?
This privacy policy covers the information that Telgani collects and retains within its electronic systems, which includes:
- ● Personal information you provide to us.
- ● Information collected automatically when you use our website/application services.
- ● Personal information obtained from external sources.
Personal Information You Provide to Us
Personal information is data of a personal nature that the customer provides when using the services of the Telgani website/application, enabling Telgani to identify users on its platform. This includes, but is not limited to, the following:
Account Information: When you register for an account with us, we request certain personal information to open your account, such as your name and email address.
Identity Verification: In some cases, we may need to verify your identity and may request personal information such as ID details, driver's license, or other forms of identification.
Communications: When you contact or communicate with customer service via phone, email, or other provided channels, we collect information related to the communication and any additional information you provide to better serve you.
Information Collected Automatically When You Use Our Services
This is non-personal information sent automatically by your browser to our servers, known as log data. This includes, but is not limited to:
Usage Data: Information about your interactions with the services provided, such as pages or content viewed on the Telgani website/application, bookings made, and navigation paths.
Location Data: Information about your computer or mobile device, including operating system type and version, manufacturer, browser type, screen resolution, device identifiers, IP address, and general location information.
Device Data: Information about your computer or mobile device, including operating system type and version, manufacturer, browser type, screen resolution, device identifiers, IP address, and general location information.
Cookies and Similar Technologies: Like many websites, we use cookies to understand how you interact with our services.
Personal Information from External Sources
We may obtain information from third-party services when you log in to Telgani using a third-party site or application (e.g., Google, Facebook, Apple). This includes registration information and profile data. You agree that Telgani may collect and use this information (excluding passwords) according to this privacy policy. We are not responsible for how third parties use or share your information, so please review their privacy policies.
Why Do We Use Your Personal Information?
We use your personal information for various purposes, including but not limited to:
Account Creation: To create and manage your account on Telgani, enabling you to use our services, manage bookings, process transactions, make payments, access special offers, and respond to your inquiries.
Bookings: To process and manage your bookings, and share necessary details with the car rental company or service provider. This includes sending you communications related to your booking, such as confirmations, modifications, and reminders.
Customer Service: To access your personal details to respond to your inquiries and provide the assistance you need.
Marketing Activities: For analytical, promotional, and advertising purposes related to Telgani.
Communications To communicate with you for account verification, operational and advertising purposes, customer support, or service maintenance. This includes periodic promotional messages.
Service Improvement: To analyze and improve our products and services.
Legal Purposes: To handle and resolve legal claims and disputes, enforce our terms and conditions, or comply with legal requests from authorities.
Third Parties We Share Your Personal Information With
Car Rental Company: To complete your booking, we share relevant details with the company providing the car or related products/services, including insurance.
Service Providers: We may use external service providers to support our services, such as:
- ● Customer service.
- ● Payment processing.
Legal Requests: We may disclose your personal information to courts, government authorities, tax agencies, or other relevant third parties as permitted by applicable law.
Customer Reviews
We may request you to review the service provided to improve our offerings. By providing a review, you consent to its use on any Telgani-owned or affiliated channel. These reviews represent your personal opinion and not the views of Telgani. Telgani reserves the right to modify, reject, or remove any review at its discretion.
Information Security
We take all necessary precautions and implement technical, physical, and organizational measures to protect your information from unauthorized access during transmission and storage. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
Changes to This Privacy Policy
Telgani reserves the right to amend this privacy policy from time to time. We will notify you of any updates by posting the revised policy, indicating the last modified date. Please review this policy periodically for any changes.
Updating Your Personal Information
You can review, correct, update, or edit your provided information at any time by logging into your account and reviewing your account settings and profile. You may also contact us to access or request corrections to your information. We may need to verify your identity before processing your request.
Consent
By reading this privacy policy, you agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree, please do not provide us with any personal information.
Last Updated: 2024